PartPact privacy

Data controller

The PartPact data controller is PartPact. Privacy contact: support@partpact.com.

What PartPact collects

• Account details such as name, email, profile role, helper status, and account settings.
• Job details such as titles, print notes, quantity, material, colour choices, quote status, payment status, claim status, and shipping status.
• Uploaded files such as STL models, reference files, helper assessment images, proof photos, and proof of postage images.
• Delivery details such as recipient name, delivery address, postcode, and optional phone number for carrier use.
• Support, issue, report, and job messages sent inside PartPact.
• Security and audit records such as login/session activity, status changes, moderation decisions, and admin actions.
• Payment records such as Stripe Checkout session IDs, payment status, job totals, connected account status, Stripe transfer IDs, and non-sensitive payout references.
• Helper supplier details such as legal or trading name, business email, optional telephone number, and geographical business or service address.

Service providers

• Supabase stores account data, database records, authentication sessions, and private storage objects.
• Vercel hosts the PartPact website, runs server-side application code, and provides cookie-free, anonymised website traffic and performance measurement.
• Stripe handles customer card payments through hosted Checkout and helper payout setup through Stripe Connect. PartPact does not store full card numbers, CVC codes, card expiry dates, or helper bank details.
• Cloudflare Turnstile checks public forms for bot and abuse protection.
• postcodes.io receives postcodes entered into postcode lookup so PartPact can help format UK addresses.
• Resend or another configured email provider may send account, password, support, and job update emails.
• Sendcloud, Royal Mail, Evri, or another approved shipping tool may receive delivery details when needed for labels, tracking, or fulfilment support.

Why information is used

• PartPact uses account, job, address, payment-status, shipping, and support data where it is needed to provide the service and perform the user agreement.
• Security, fraud prevention, moderation, audit, and service-improvement records are used where PartPact has a legitimate operational interest that does not override user rights.
• Payment, tax, accounting, dispute, safety, and regulatory records may be used or retained where PartPact has a legal obligation.
• Where consent is the appropriate basis, it can be withdrawn for future use. Withdrawing consent does not undo processing that was already lawful.

Files and addresses

• Public quote STL files are read temporarily to calculate an estimate and are not saved unless you sign in and create a job draft.
• Signed-in job files are stored privately and are not made public.
• Helpers only get access to print files after the correct claim and approval steps.
• Buyer addresses are separate from general job details and are released to the correct helper only after proof approval.
• Signed file links are short-lived and should not be shared outside the job flow.
• Do not include passwords, secret project names, private notes, or personal contact details in uploaded filenames.

Helper information

• Helpers may need to provide application details, printer information, material approvals, print assessment photos, Stripe connected account status, and payout status records.
• The matched customer sees the helper's required supplier identity and contact details before payment. These details are not published in the public helper directory.
• Agreement acceptance records include the helper account, agreement version and acceptance time.
• PartPact does not store helper bank details, customer card details, CVC codes, or card expiry dates in the app.
• If paid helper volume grows, PartPact may need to collect identity, tax, or reporting information to meet UK legal obligations. That should happen only through a reviewed secure process.
• Helper earnings may need to be recorded and reported where law requires it. Helpers remain responsible for their own tax position.

Retention and rights

• PartPact keeps account and job records while your account, job, support request, dispute, accounting record, safety record, or legal obligation still needs them.
• Uploaded models, proof photos, postage proof, and messages may be kept while a job is active and for a reasonable period afterwards for support, safety, fraud prevention, accounting, or legal reasons.
• Delivery addresses are kept only for fulfilment, support, record keeping, dispute handling, or legal obligations.
• Audit logs are kept for security, fraud prevention, accountability, and operational records.
• If PartPact no longer needs a record and there is no legal or operational reason to keep it, it should be deleted or anonymised during normal data cleanup.

Signed-in users can download account data or submit access, correction, deletion, restriction, and objection requests from the account page. You can also contact support@partpact.com. You can complain to the UK Information Commissioner's Office if you are unhappy with how personal data is handled.