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Terms

PartPact terms

These terms explain how PartPact handles customer jobs, approved helpers, payments, proof photos, shipping, payouts, and safety reviews. They are written in plain English so the flow is clear before anyone pays for or claims a job.

Last updated: 21 July 2026.

What PartPact does

  • PartPact helps customers request small 3D print jobs and helps approved independent helpers claim suitable work.
  • PartPact does not manufacture parts itself. Helpers are independent providers who must follow the agreed job spec.
  • Jobs may be checked automatically, manually, or both before they can be paid for, released, claimed, printed, posted, or paid out.
  • PartPact may reject, pause, block, or remove jobs that are unsafe, unclear, unsupported, illegal, or outside the service rules.

Service limits

  • PartPact currently supports tracked delivery to England, Scotland and Wales where Royal Mail or Evri accepts the address. Northern Ireland, international destinations, the Channel Islands and the Isle of Man are not currently available.
  • Supported jobs use PLA or PETG. A print set can include up to 12 STL files and can be repeated up to 30 times.
  • Customers must only upload files they have the right to use, print, and supply.
  • Safety-critical, weapon, medical, mains electrical, vehicle safety, food-contact, illegal, or clearly unsuitable parts are not allowed.

Quotes and payment

  • Automatic quotes are estimates based on the uploaded model, print settings, quantity, and shipping reserve.
  • A quote can change if the model, quantity, material, delivery details, shipping plan, or admin review changes before payment.
  • Customer card payments use Stripe-hosted Checkout where available. PartPact does not store card numbers, CVC codes, or card expiry dates.
  • For the paid launch flow, one approved helper reserves the complete job before payment. The customer sees that helper's supplier identity and contact details before Stripe Checkout.
  • The matched helper supplies the custom print and is the Stripe merchant for the direct charge. PartPact operates the marketplace and receives the displayed application fee.
  • PartPact is not VAT registered and does not add VAT to its platform fee. A helper remains responsible for correctly handling their own VAT position where applicable.
  • Stripe Connect is used for helper payout setup and helper transfer payouts where available.
  • A job must have a valid accepted quote and confirmed payment before it can go live for helpers.

Custom print cancellations and refunds

  • 3D printed jobs are made to the customer files and job choices, so they are handled as custom work.
  • Unpaid jobs with no helper commitment can be cancelled immediately. Paid jobs or jobs already being worked are paused and reviewed before cancellation.
  • Once production starts, cancellation may not be possible unless PartPact agrees or the law requires it. The customer can submit a cancellation request from the job page.
  • This does not remove customer statutory rights. If a job is not supplied, is materially different from the agreed job, or has a serious fulfilment problem, PartPact will review the issue.
  • Refunds are requested by an admin, require approval by a different admin, and are sent through Stripe. Helper transfers must be reversed first where required.
  • Charge disputes, refunds, and transfer reversals place affected work or money on hold until the signed Stripe event is reconciled.

Proof, address release, and shipping

  • Helpers must upload proof photos before the customer address is released.
  • The customer reviews proof photos before the helper can see the delivery address.
  • Shipping uses tracked Royal Mail or Evri services. After print proof is approved, PartPact can buy one in-app carrier document within the job shipping budget: an Evri shop-print QR or a printable Royal Mail label.
  • Helpers must use the approved carrier document and submit proof of drop-off. PartPact records the supplied tracking automatically inside the job.
  • Helpers normally have three working days after proof approval to post. A carrier delivery scan starts a 48-hour customer problem window; customer confirmation can end that window sooner.
  • Posting does not release helper payout. Payout becomes eligible only after customer confirmation, an unchallenged carrier-confirmed delivery window, or an evidenced admin decision.
  • Customers can report a missing, damaged, or incorrect delivery from the job page. This holds payout while PartPact reviews the problem.

Helpers and payouts

  • Helpers must apply, pass the print assessment, and be approved before claiming work.
  • Helpers must complete Stripe Connect payout setup before claiming paid work.
  • Helpers must follow the material, quantity, quality, infill, colour, and shipping rules shown on the job.
  • Helper payouts are paid through Stripe Connect after proof approval, tracked shipping, confirmed delivery, and payout checks. PartPact does not store helper bank details in the app.
  • Stripe decides which identity, merchant-support, and bank information its hosted onboarding requires. Helpers provide that information directly to Stripe under Stripe's terms and privacy notice.
  • PartPact stores the connected account reference and readiness or payout status needed to run jobs. It does not copy Stripe identity documents or full bank details into the PartPact app.
  • Stripe controls its hosted forms and any choices about showing support details on Stripe receipts or invoices. Helpers must provide accurate information and review those choices before submitting their information.
  • A helper who cannot complete work must request withdrawal. Active claims are paused for review, and posted parcels cannot simply be reallocated.
  • Helper earnings may count as the helper's own income. Helpers are responsible for their own tax, records, and legal obligations.

Communication and platform safety

  • Jobs, payment, shipping, proof, support, and issue messages must stay inside PartPact.
  • Users must not ask for outside payment, outside messaging, bank details, phone numbers, emails, or private shipping details before the correct step.
  • PartPact may block or review messages that look like scams, unsafe links, off-platform payment requests, or early address sharing.
  • Users can report models, jobs, proof issues, shipping issues, or messages that look unsafe or against the rules.

Account action

  • PartPact may pause, restrict, or close accounts that break these rules, create safety risk, abuse the service, or try to move jobs outside the platform.
  • Admin decisions are made to protect customers, helpers, PartPact, and the service.
  • If something is wrong, contact PartPact support with the job reference and a clear description of the issue.

Operator details

PartPact is operated by PartPact. Contact: support@partpact.com / 4 Holders, Henfield Road, Albourne, Hassocks, West Sussex, BN6 9DZ.

Privacy and contact

Read the privacy page to see how PartPact handles account data, uploaded files, addresses, payments, Turnstile checks, and service providers.

For support, use the in-app support page or email support@partpact.com.