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Terms

PartPact terms

These launch terms explain how PartPact handles customer jobs, approved helpers, payments, proof photos, shipping, payouts, and safety reviews. They are written in plain English so the flow is clear before anyone pays for or claims a job.

Last updated: 15 May 2026.

What PartPact does

  • PartPact helps customers request small 3D print jobs and helps approved independent helpers claim suitable work.
  • PartPact does not manufacture parts itself. Helpers are independent providers who must follow the agreed job spec.
  • Jobs may be checked automatically, manually, or both before they can be paid for, launched, claimed, printed, posted, or paid out.
  • PartPact may reject, pause, block, or remove jobs that are unsafe, unclear, unsupported, illegal, or outside the launch rules.

Launch limits

  • PartPact is UK-only at launch and only supports UK delivery addresses.
  • Launch jobs are for PLA and PETG only. A print set can include up to 12 STL files and can be repeated up to 30 times.
  • Customers must only upload files they have the right to use, print, and supply.
  • Safety-critical, weapon, medical, mains electrical, vehicle safety, food-contact, illegal, or clearly unsuitable parts are not allowed.

Quotes and payment

  • Automatic quotes are estimates based on the uploaded model, print settings, quantity, and shipping reserve.
  • A quote can change if the model, quantity, material, delivery details, shipping plan, or admin review changes before payment.
  • Customer card payments use Stripe-hosted Checkout where available. PartPact does not store card numbers, CVC codes, or card expiry dates.
  • Stripe Connect is used for helper payout setup and helper transfer payouts where available.
  • A job must have a valid accepted quote and confirmed payment before it can go live for helpers.

Custom print cancellations and refunds

  • 3D printed jobs are made to the customer files and job choices, so they are handled as custom work.
  • Once production starts, cancellation may not be possible unless PartPact agrees or the law requires it.
  • This does not remove customer statutory rights. If a job is not supplied, is materially different from the agreed job, or has a serious fulfilment problem, PartPact will review the issue.
  • Refunds and disputes are handled manually during launch. There is no automated refund system yet.

Proof, address release, and shipping

  • Helpers must upload proof photos before the customer address is released.
  • The customer reviews proof photos before the helper can see the delivery address.
  • Launch shipping is manual tracked shipping using Royal Mail or Evri.
  • Helpers must submit tracking details and proof of postage. PartPact records shipping status inside the job.

Helpers and payouts

  • Helpers must apply, follow the starter print process, and be approved before claiming work.
  • Helpers must complete Stripe Connect payout setup before claiming paid work.
  • Helpers must follow the material, quantity, quality, infill, colour, and shipping rules shown on the job.
  • Helper payouts are paid through Stripe Connect after the required proof, shipping, and payout-ready checks. PartPact does not store helper bank details in the app.
  • Helper earnings may count as the helper's own income. Helpers are responsible for their own tax, records, and legal obligations.

Communication and platform safety

  • Jobs, payment, shipping, proof, support, and issue messages must stay inside PartPact.
  • Users must not ask for outside payment, outside messaging, bank details, phone numbers, emails, or private shipping details before the correct step.
  • PartPact may block or review messages that look like scams, unsafe links, off-platform payment requests, or early address sharing.
  • Users can report models, jobs, proof issues, shipping issues, or messages that look unsafe or against the rules.

Account action

  • PartPact may pause, restrict, or close accounts that break these rules, create safety risk, abuse the service, or try to move jobs outside the platform.
  • Admin decisions are made to protect customers, helpers, PartPact, and the launch process.
  • If something is wrong, contact PartPact support with the job reference and a clear description of the issue.

Privacy and contact

Read the privacy page to see how PartPact handles account data, uploaded files, addresses, payments, Turnstile checks, and service providers.

For support, use the in-app support page or email support@partpact.com.